Bali beds would be reserved but noone showed all day. The rooms were okay but definitely had some negatives. Double beds instead of standard queen. They told us there would be no pressure and it would only take 90min. Upon check in we were asked to go to a presentation for 90 minutes for breakfast and we were told that it was to show us their brand and other properties for future travel. The rooms were spacious but the decor felt old and dated. Drinks were bad too. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 7.6. Staff was super curious and helpful. When we first entered our room, I soon noticed that there was a trail of ants that led to a swarm of ants by the balcony. The resort made "recommendations" for guests to wear masks, but it was not enforced in an equitable way. Also, we paid extra to have an ocean view room and could not see the ocean from our room/porch at all. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. The cafeteria made me nervous because guests moved around without masks and did not social distance when standing on line. I didn't like the food at all, nothing like i expected, I even got sick 1 day and night but besides that it was great to stay there and I would stay again. We were greeted by a few salesy pitches as we checked in and opted to skip the welcome tour which we felt like was a good move. Other notes: The food was not consistently good at restaurants on site. I kept expecting someone to enforce the rules but that never happened. Based on 25 reviews | All reviews are from verified hotel guests. 8.3. Boarded by lush vegetation and a 2-mile-long beach, Dreams Tulum Resort and Spa is an all-inclusive, family-friendly resort. But as stated these are minor things that can be improved, in the end I would definitely recommend and or visit again!! The most helpful contributions are detailed and help others make better decisions. Staff. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. For specific enquiries, we recommend calling ahead to confirm. Like most beaches in the Riviera Maya, the shoreline is prone to seaweed. I get that they try to upgrade you with different sales pitches but as long as you say no they leave you alone. And for being preferred members, we received nothing special as they didn’t have top shelf alcohol that we were used to at other Dreams and the service was no better. Two pools were great because one side was more for partying and the other a little bit more relaxed. Please see our partners for more details. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. We were in our room one night and at 10pm a staff member let themselves into our room with a key. Although disappointing, we were refunded the next day and the staff felt bad for the miscommunication. Crashing waves, birdcalls, and a lack of background music keep it tranquil, while soccer goals and group exercise classes bring some activity. Small children. What are some restaurants close to Dreams Tulum Resort & Spa? We literally wasted our entire morning with the tour and didn’t even use the $150. That sealed the deal for us. Does Dreams Tulum Resort & Spa offer any business services? Are any cleaning services offered at Dreams Tulum Resort & Spa? 8.6. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. I come back in 1 month and I‘m very very excited! Flights Vacation Rentals We have been to other Dreams and the food is not even close to the same standards. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Dreams Tulum review Firstly let me just say after all the hotels I have been in to in the world Dreams Tulum far exceeded all my expectations and more. https://www.booking.com/reviews/mx/hotel/dreams-tulum-resort-spa.html The gardens were luscious and it has two decent sized pools and an area on the beach with cabanas, chairs, volleyball, etc. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? We did wish there were better options for a quick lunch. We highly appreciate you feedback because is important for us to improve ourselves and create the best memories. The world Cafe was not a plesant experience (buffet) however ever the rest of the resort was quite good. We will never choose one of their properties again! The resort was beautiful and amenities on the preferred side were good. Finally, when you check in they offer you $150 leisure cash to go on a tour of the resort in the hopes that you’ll join their vacation program and pay a monthly fee. Garden view, nice balcony privacy. Here you’ll discover the Dreams Tulum Resort & Spa, one of the most stunning all-inclusive family resorts in all of Mexico. Dreams Tulum Resort & Spa, Tulum: 6,875 Hotel Reviews, 7,453 traveller photos, and great deals for Dreams Tulum Resort & Spa, ranked #60 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor I will say. Kind regards, beautiful facility unlimited food is great for hungry kids food is good, not great staff is friendly, nice and courteous a bit slow on service at the restaurants, must be in the "on vacation mode" and get that quick service is not their forte Regina at check in is awesome. Load more customer reviews. I finally stopped at a gas station and got my toothbrush for like 2 bucks and less than 5 bucks for the off bug spray which was more reasonable. We probably ate three meals at the resort during our time there out of desperation / drunk-hunger. Wonderful, beautiful,breathtaking grounds. Nice clean sanitize. It wasn’t terrible by any means but it wasn’t spectacular either. Additional sorting options might be available (by type of traveler, by score, etc...). Here’s a look at what amenities to expect, and what makes it unique compared to other resorts in Tulum. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,879 traveller reviews, 7,453 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #61 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. From AU$201 per night on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. Recently visited from Nov 6th- Nov 10th. See 6,878 traveller reviews, 7,453 photos, and cheap rates for Dreams Tulum Resort & Spa, ranked #61 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Booking.com™. Excellent staff and service. I stayed for 1 week at Dreams Tulum Resort and Spa and it was amazing! Not enough lounge chairs on the preferred beach. What are some of the property amenities at Dreams Tulum Resort & Spa? After a review has been submitted, you can modify it by contacting Booking.com customer service. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. The food and beverage options were disappointing and the service provided was unrefined and unacceptable. Our experience was a nightmare. We are glad to hear that you enjoyed your stay, we hope you give us the opportunity and pleasure to have you once more. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Everyone was amazing! To begin with, The Beach Tulum is a lot smaller than the Dreams Resort. Which popular attractions are close to Dreams Tulum Resort & Spa? I love the fact that there were always someone available and willing to help. Quality of liquor options was poor. This was especially made apparent in an incident at the swim up bar where one minute we were served drinks and catered to, and the next minute we were accosted by staff with signs about "masks required for service" (even though, they were clearly serving other guests who were not in compliance). Booking.com does not accept responsibility or liability for any reviews or responses. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. Tulum National Park is minutes away. The food and service were awful. They're also applicable regardless of the comment's tone. At the end of my stay, everyone knew me and greeted me wherever I went. Some staff enforced dining dress code and some did not. Does Dreams Tulum Resort & Spa have any great views? Journey beyond the hustle and bustle of Cancun and arrive at our tropical oasis located just 85 minutes from the airport and 5 minutes from the eco-chic downtown Tulum. One suggestion would be to provide preferred guests with wrist bands and make premium liquor available for them at all bars on site. Also if you stay here, buena suerte. Is parking available at Dreams Tulum Resort & Spa? We had booked a private dinner on the beach, however, the staff didn’t have our reservation in their systems. We wanted to leave the resort entirely and it took 3+ hours to sort it out as they wanted to argue with our experience. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Amazing food and definitely a place that felt like "home" after a long day. Food was inconsistent, some very good, other food, meh. Room service was not available when it should have been at night. Um, no. 236.7 No. You can enjoy a drink at one of the bars, which include 7 … Mara, Ruben and Dondalo staff were amazing. Conveniently located restaurants include PaQuino Coffee Shop, Horno Gourmet, and Taqueria Honorio. WiFi and parking are free, and this hotel also features 2 outdoor pools. All we ask is that you follow a few simple guidelines. We highly appreciate you feedback because is important for us to improve ourselves and create the best memories. We called the front desk and they quickly addressed it. They kept saying it wasnt a time share. Dreams Tulum did not disappoint. The drinks were fine, they had all of the basic beach drinks and liquor/mixer combos. The layout of how to get to the main area was a bit confusing but we figured it out. Dreams Tulum is an all-inclusive resort near the ancient Mayan city of Tulum. My room was comfortable and very clean. Browse Venue prices, photos and 12 reviews, with a rating of 4.0 out of 5 Our building had children and the restaurants that were adult only had children in them. We said no to the tour guide, his manager, and another guide. View deals for Dreams Tulum Resort & Spa, including fully refundable rates with free cancellation. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. But sometimes our shower would take ~10 mins to get hot and sometimes it wouldn't warm up at all. Yes, free parking is available to guests. 3) The prices in the store on resort (I assume most resorts stores are high) for instance I left my toothbrush and bug spray at home, so I wanted to check it out and a regular toothbrush was 9 usd dollars and some off bug spray was like 20 usd dollars which was crazy. It was THREE HOURS, they wanted 6,000.00 down payment and 500.00 per month. Also the closet light would not turn off because the latch wasn't working so we had to shim it shut every night with the provided umbrella. Own or manage this property? Nonetheless, there were no other incidents for the reminder of our stay. We are very sorry that we didn’t exceed your expectations, we will work on our side to be better, we hope you give us the opportunity and pleasure to have you once more. It was the biggest wedding Dreams Tulum has ever done and they did it with ease. Everything I asked for I got with no attitude ! With authentic and gourmet dining options, unlimited top-shelf spirits and nightly entertainment, guests can enjoy a Dream vacation at Dreams Tulum Resort & Spa. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choosing a hotel to marry in, comes with a lot of pressures, especially when you are taking over twenty people with you to stay in said resort. I had the all inclusive package which was well worth it! Avoid at all costs! The website and all staff will tell you no gratuity is expected, but the dirty looks you get when you walk away without leaving anything would say otherwise. Couples in particular like the location – they rated it 8.6 for a two-person trip. The food was average at best. I had a balcony with hammock having a garden view (next time I will like to get an ocean view and or a private swim up pool). 3rd (top) floor had a good view of the ocean, even in a garden view room. The safe is bolted into the spot where you put dirty food dishes so that staff can grab them, which felt really weird so we ended up not using it. The award-winning Four Diamond hotel offers luxurious accommodations, including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access. We have more than 70 million property reviews, all from real, verified guests. Very nice property with great staff. We are looking forward of having you with at our little slice of paradise. Carretera Chetumal-Puerto Juarez Km. Guests praise the family friendliness. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Dreams Tulum - part nightmare, part dream. It’s like time share. They had a piece of cake for me for my birthday which was a great welcome. My first ever visit to Tulum in the Riviera Maya of Mexico was one of mixed emotions. Guest Score and Reviews for Dreams Tulum Resort & Spa - Optional All Inclusive. Besides the food, this resort is amazing. Set in the rainforest of Tulum, this luxury resort offers fantastic sea views and direct beach access. Not swimable and rocky. more. Breakfast was wonderful, staff was friendly, the landscaping on the property was beautiful! Content should be routed to our site detailed and help others make better decisions counter at check were very by... 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